(just click any question to see the answer)

 

The following rules are strict. We apologize for this necessity, but this is the only way we can offer these unbelievable prices and still offer the highest quality prints.  Please read carefully through the following FAQs and we also recommend visiting one of excellent online forums about photography to answer any general questions about digital printing and photography.

Q-1:    Can you explain to me what a color profile is or what aspect ratio means or in what directory I can find ICC

           profiles on my Window XP machine?

 

Q-2:    Can I send you a file to your email?

 

Q-3:    Can you print CMYK files? What about Tiff files?

 

Q-4:    Can I send a JPEG file that is 8x10 at 300DPI to print?

 

Q-5:    My file is from my 4 megapixel camera. What size should it be?

 

Q-6:    how do I crop my file in Photoshop so I can be sure it will be in the right aspect ratio?

 

Q-7:    Can I do a bunch of 3x5 prints right up to the edge of the canvas?

 

Q-8:    What resolution do you print at?

 

Q-9:    Is that color adjusted on my prints?

 

Q-10:  Will my print match my monitor?

 

Q-11:  Will my print be as saturated as my home Epson?

 

Q-12:  Will my B&W print be neutral?

 

 

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Q-1: Can you explain to me what a color profile is or what aspect ratio means or in what directory I can find ICC profiles on my Window XP machine?

 A-1: This site is meant for professionals and experienced amateurs. If any of the following is unclear, we will attempt to answer email question email questions but we assume a basic level of experience with the digital workflow, photoshop and digital prints.

Again, there are many helpful forums where other users can help you with general issues.

 

 

Q-2: Can I send you a file to your email?

 A-2: Yes you can. Zip your file and e-mail to dcphotohouse@gmail.com.

 

Q-3: Can you print CMYK files? What about Tiff files?

 A-3: Files must be saved as RGBs only. We highly recommend embedding your color profiles and saving with baseline optimization at a quality level of 12. We have done many tests of TIFF files versus Level 12 JPEGs and can find no difference. Due to bandwidth issues, it is not currently possible for us to accept Tiff files. If you submit a TIFF file, it will not be printed.

 

 

Q-4: Can I send a JPEG file that is 8x10 at 300DPI to print?

 A-4: Files must be in the proper aspect ratio. THIS IS VERY IMPORTANT. This means that your print must enlarge to 20x30 or 30x45 with no cropping needed. For instance, a 10x15 file will enlarge perfectly, but an 8x10 file will have white borders on two siders. If this does not make sense to you, please look up aspect ratio and enlarging before you submit your order. We will not accept any returns for incorrect aspect ratio.

 

 

Q-5: My file is from my 4 megapixel camera. What size should it be?

A-5: While the aspect ratio must be correct, please do not size up your file above the native resolution of your digital camera or scan. The printer's RIP will do a better job than Photoshop for this purpose.

 

 

Q-6: How do I crop my file in Photoshop so I can be sure it will be in the right aspect ratio?

 A-6: This is a basic description, so please again refer to your Photoshop manual or an online forum for more information. First, select the cropping tool. Then, type "20in" in the width and "30in" for the height. This will work for 20x30 or 30x45 prints.

Do not enter anything in the resolution box - It should remain empty.

 

 

Q-7: Can I do a bunch of 3x5 prints right up to the edge of the canvas?

 A-7: Keep in mind that there is a minimal bleed on the edges of all your prints. Thus, you may lose about 1/8" on the edges if your image goes right the canvas size. If you need a perdect 20x30 with no cropping, we recommend printing it in a 30x45 size sheet.

In particular, small prints right at the edges may have noticeable cropping-leave a bit of space if possible.

 

 

Q-8: What resolution do you print at?

 A-8: Our printer images at 254DPI, On a continuous tone like this, 254DPI is equivalent to over 300DPI in a system such as an inkjet.

 

 

Q-9: Is that color adjusted on my prints?

 A-9: We do not adjust color beyond calibration. We do take note of any embedded profiles(AdobeRGB, ColorMatch, sRGB, etc), and we automatically transform to the color space of our printer. As professionals ourselves, however, we don't want a lab arbitrarily changing our file. Also, this way we can ensure that same file will print almost identically in march as it will in September. We strive for consistency as we know that most professional photographers do the same in their workflow.

 

 

Q-10: Will my print match my monitor?

 A-10: Monitors are transmissive and prints are reflective and they will never be a perfect match. We do, however, have a completely profiled workflow. We use Gretag MacBeth products and X-Rite products to keep our workflow consistent and accurate. We recommend using Gretag MacBeth products or Monaco Systems products in your workplace for accurate monitor display.

 

 

Q-11: Will my print be as saturated as my home Epson?

 A-11: No. While traditional photographic prints have many advantages, they do not have the color gamut of dye based inkjet colors are not reproducible on Kodak papers. We use only the best Kodak Endure papers that are available.

 

 

Q-12: Will my B&W print be neutral?

 A-12: Your print will be relatively neutral, but viewing conditions and affect this neutrality. While we have many satisfied customers, a B&W print on any color paper will never equal the tonal range of a fiber based B&W print. That being said, our B&W prints are the most perfectly balanced we have seen on color Kodak paper.

 

 

 

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